SMT Line One-Stop Service Guide
Overall 0-1 SMT Machine Solution for Whole Factory
I.C.T Comprehensive Service Excellence
1. Pre-Sales Service: We provide tailored SMT line solutions, resolve technical challenges, and offer professional documentation to ensure our clients have all the necessary information.
2. In-Sales Service: During the sales process, we manage production, conduct thorough testing and equipment aging, and ensure secure packaging and timely shipping.
3. After-Sales Service: Our after-sales service includes online training and problem resolution, as well as on-site engineering support to ensure seamless operation and customer satisfaction.
1. Pre-Sales Service Tailored Solutions & Expert Guidance
Custom Solutions Based on Your Requirements
Tailored to Your Needs:
Provide us with details such as your PCBA specifications, BOM list, production capacity, local voltage, budget, and factory size. I.C.T pre-sales engineers will use this information to design a tailored SMT line solution that meets your specific needs and optimizes your production process.
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Comprehensive Factory Setup Documents
I.C.T provides a complete set of documents tailored to your SMT Line factory setup needs. This includes equipment quotations, detailed layout diagrams, and spare parts lists for each piece of equipment. Our goal is to ensure you have all the essential information to plan and manage your factory efficiently.
2. In-Sales Service Production, Testing, Aging, Packaging, Shipping, By Visualization
Order
Pre-Order Communication: Close communication before placing an order ensures your specifications are met, avoiding customization errors during production.
Testing
Thorough Equipment Testing: Our dedicated testing engineers rigorously test each piece of equipment, ensuring no detail is overlooked.
Packaging
Detail-Oriented Packaging: We use different packaging methods for sea and land transport to prevent moisture and damage, reflecting our attention to detail.
Production
Timely Delivery Control: We follow strict production processes and management, including sheet metal production, assembly, and software installation.
Aging
Equipment Aging Process: Every piece of equipment undergoes 3-5 days of aging. Any issues identified during this period are promptly resolved.
Shipping
Efficient Container Loading: We load containers according to strict standards, maximizing space to save on shipping costs for our customers.
3. After-Sales Service Online Support & On-site Engineering
SMT Line Professional Service
At I.C.T, after-sales service is our top priority because it shapes our reputation. We have a dedicated team of 13 engineers, including 6 who frequently travel overseas. We’re also continually training new engineers to expand our support network. Each engineer is thoroughly familiar with all our equipment models.
Unmatched After-Sales Service
Concerns about buying equipment from China often revolve around after-sales service. To address this, we offer two effective solutions. For the fastest support, you can simply record a video of the issue and send it to us. Our engineers will then guide you through resolving the problem via phone or online, often within 30 minutes for operational issues. If parts are needed, we will dispatch them to you immediately.
For new factory setups, our engineers can visit your site to install equipment, train your staff, and assist with producing your first batch of products. Any issues that arise can be addressed promptly with our expert guidance. We strive to build long-term relationships with our customers, ensuring you have access to our support for the lifetime of your equipment.
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